Eligibility
Return eligibility depends on product condition, order status, and the nature of the item received.
Policy
Return Policy
Review eligibility, non-returnable items, and the support process for return-related questions.
Non-Returnable Items
Certain products may be considered non-returnable due to handling, storage, or safety considerations.
Damaged Items
If an item arrives damaged, contact support promptly with your order details so the issue can be reviewed.
Refund Review Process
Refund requests are reviewed individually to confirm the order context, product condition, and support history.
Contact Support
Questions about a return request should be directed to the Apex Wellness support team for guidance.